Shipping policy
Shipping & Order Policy
At KaeLuxeBeauty, we are committed to delivering your skincare essentials safely, securely, and in a timely manner.
1. Order Processing & Dispatch
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All orders are verified, processed, and dispatched within 24 to 48 hours of placement (excluding Sundays and national holidays).
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Once your package is handed over to our courier partner, you will receive an email confirmation with tracking details.
2. Shipping Rates & Delivery Timelines
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Free Shipping: Applicable on all orders valued at ₹499 and above.
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Delivery Timeline: Orders typically take 7 to 10 business days to arrive, depending on your delivery pin code.
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Note: While we partner with trusted logistics providers, delivery timelines may occasionally be subject to courier or operational delays beyond our direct control.
3. Order Cancellation Policy
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Cancellations are accepted only before the order is dispatched. An order is deemed shipped once the dispatch confirmation email has been issued.
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Cancellation requests submitted after dispatch cannot be processed.
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How to Request Cancellation: If your order has not been dispatched, contact us immediately via:
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Email: info@kaeluxebeauty.com
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WhatsApp / Call: +91 9820860200
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Upon successful cancellation, your refund will be processed back to the original payment method within 3 to 10 business days.
4. Tracking & Support
If your order has not arrived within the estimated window or you require tracking assistance:
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Email Support: info@kaeluxebeauty.com
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WhatsApp Assistance: +91 9820860200
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Support Hours: 10:00 – 18:00 IST (Monday – Saturday)