EXCLUSIVE LAUNCH PERK: FLAT 15% OFF ON YOUR FIRST REGIMEN

Cart

Your cart is empty

Refund policy

Returns & Exchanges Policy

At KaeLuxeBeauty, we want you to love what you bought — but if something's not right, we're here to help.

1. The Basics & Eligibility

You have 15 days from the day your order is delivered to request a return or exchange.
To qualify, the product must be completely sealed, unopened, unused, and in its original packaging.
Non-Returnable Items: Products purchased under a Clearance Sale cannot be returned or exchanged. Any item that has been opened, tested, or used is strictly non-returnable.
Returns and exchanges are not available during active sitewide sale periods.

2. How to Initiate a Return

Send an email to info@kaeluxebeauty.com within your 15-day return window.
Include your Order Number, reason for return, and attach clear unboxing photos/videos.
Return Shipping Fee: A flat return fee of ₹100 applies. This fee is completely waived if you received a damaged or incorrect item.
Note: If our reverse pickup service is unavailable for your pin code, you may be requested to self-ship the product to our warehouse.

3. Quality Check & Refund Timeline

Once the returned package reaches our facility, it undergoes a standard quality verification check.
Upon approval, your refund will be processed back to your original payment method (or store credit) within 4 to 10 business days.

4. Damaged, Wrong, or Missing Items (Mandatory Unboxing Video)

If your order arrived damaged, incorrect, or missing items, please report it to us within 2 days (48 hours) of delivery.
Mandatory Requirement: An uncut, unedited unboxing video is strictly required for all damaged or missing item claims. The video must clearly show:
- The outer shipping label with tracking details.
- The opening of the package box.
- The condition of the products inside.
Once verified, our team will arrange an immediate replacement or issue a resolution accordingly.

5. Need Help?